application support engineer a roma

pubblicato il 21/07/2020

Tempo Determinato

descrizione

 

Randstad Technologies, divisione specializzata nella ricerca, selezione e formazione di profili ICT di Randstad Italia, ricerca per importante società cliente, un Application Support Engineer.

Di seguito i requisiti e la descrizion del ruolo:

Responsibilities of an “Application Support Engineer”
       User Support – He/She provides the necessary help to the end-users in terms of
needs and requirements
       Issue tracking – He/She reports issues in JIRA (Incidents, Std. Changes & Non-Std.
Changes)
       Status Reports – He/She reports all issues in a Dashboard for higher management
       Leads weekly alignment calls with external IT partners, internal IT and business
       Participates in support functions including day-to-day project support, working closely
with development, QA, Release Management, Operations, and end users.
       Identifies process improvements for support related functions and other SDLC
processes such as testing strategy
 
Technical/Work-based Skills
       A comprehensive understanding of technical IT issues to enable discussions with
internal and external technical specialists
       A comprehensive understanding of applications and data security
 
Experience
       Experience role within a professional IT environment planning, maintaining, and
supporting business applications
       Problem solving
       Business awareness
       Cultural awareness
       Service awareness, preferably IT Infrastructure library (ITIL) certification
       Support tool knowledge


Personal attributes
       Communication skills and active listening
       Highly proactive personality
       Empathy with users
       Patience and understanding
       Self-organized
       Language skills fluent English written and spoken

 

dettagli

  • Sede di Lavoro
    roma

  • Tipo di contratto
    Tempo Determinato

  • Orario di lavoro
    full-time

  • Valuta stipendio
    € (EUR)

  • Settore aziendale
    Information Technology

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